Twitter CEO Explains @POTUS Glitch, Apologizes for Mishap

Jack Dorsey, the CEO of Twitter, is opening up about why people’s accounts automatically followed Donald Trump‘s new @POTUS handle, even after they unfollowed it.

The exec explained how the “Obama administration worked with all their platforms to craft a transition plan. Because @POTUS is an institutional account (not personal) they felt it only fair to transition accounts with followers intact, but 0 tweets.”

“We kicked off that plan at 12p Eastern yesterday,” Jack continued. “If you were following @POTUS before 12pET, by end of day you’d be following *two* accounts: @POTUS44 (44th Admin) and @POTUS (45th Admin).”

“Two issues were reported during the day which we spent the night confirming and have now corrected,” Jack continued.

Click inside to read what else Jack had to say about the mishap…

“1. People who followed @POTUS44 (Obama Admin) after 12pET were mistakenly set to also follow @POTUS (Trump Admin). 2. Some people who unfollowed @POTUS in the past were mistakenly marked to now follow @POTUS,” Jack added.

“We believe this affected about 560,000 people. This was a mistake, it wasn’t right, we own it, and we apologize. No excuses,” he said. “This also affected other official Administration accounts like @VP, @WhiteHouse, and @PressSec. We believe we’ve corrected all accounts to reflect your follow/unfollow intent. We’re sorry for the mistakes made here, and thank you all.”